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  1. Problems Downloading PDF files
  2. How to upgrade from standard account to a Professional Account
  3. How to access previously viewed articles?
  4. How to end a subscription or downgrade a Professional Account to a standard account
  5. I need to download a file again for some reason such as my computer crashed during the download
  6. I am an Internet Explorer user. When attempting to retrieve a PDF file from this site, the following error message appears: 'Error locating object handler: There is no viewer available for the type of object you are trying to open.' What should I do?
  7. Forgot your password? Click Here For Help

1. Problems Downloading PDF files

Symptoms

When you attempt to download a Portable Document Format (.pdf) file, you may receive the following error message:

Error Locating Object Handler: There is no viewer available for the type of object you are trying to open. The following information is available about this object:

Address of object: http://Web address

Content Type: text/html

Possible location of viewer: Microsoft ActiveX Gallery

Do you want to go to this location to download a viewer for this type of object?
If you click Yes, your browser is redirected to the following Microsoft Web site:
http://msdnisv.Microsoft.com/developer/thirdparty
If you use Adobe Acrobat Reader with Internet Explorer 5.5 or higher and you receive the preceding error when you attempt to open a PDF file, perform the following steps:
  1. Close Internet Explorer 5.5.
  2. Click Start, click Programs, and open Adobe Acrobat Reader 4.0. or 4.5.
  3. Click File, click Preferences, and then click General.
  4. Click to clear the Web Browser Integration check box.
  5. Close Adobe Acrobat Reader.
  6. Restart Internet Explorer 5.5 and return to the Web page again. This time you are prompted to open the PDF file.

For other problems with PDF files you may want to look at the following web page http://support.microsoft.com/support/kb/articles/Q262/2/13.ASP

How to upgrade from standard account to a Professional Account

  1. Click on "My Account"
  2. If you are not already logged in, login using your e-mail and password
  3. Click on Upgrade to a Professional Account
  4. Fill in the form with your credit card information and click the Register button
  5. Once you upgrade is confirmed you are ready to go.
  6. Thank you for using iknowledgenow.com

How to access previously viewed articles?

If you are a regular user and your have registered

  1. Click on "My Account"
  2. If you are not already logged in, login using your e-mail and password
  3. Purchase / Download History
    There you will see all the articles you have viewed previously. If you have purchased them in the past 24 hours, they title will be in BLUE and there will be no charge for re-accessing the article.

    If the title is in RED there will be a charge.

If you would like to save an article on your computer you may do so for your personal use by going to your browser's file menu and selecting the "save as" choice. If you wish to save the PDF version of the same article to disk click on the icon that looks like a little floppy disk on the top left portion of the window displaying the PDF file.

If you have a professional account

  1. Click on "My Account"
  2. If you are not already logged in, login using your e-mail and password
  3. Purchase / Download History
    There you will see all the articles you have viewed previously. If you have viewed an article within the past 24 hours, the title will be in BLUE and there you will not be charged and article credit for re-accessing the article.

    If the title is in RED clicking clicking on the title and accessing the article will count as one article credit against your monthly allowance articles. You can determine how many articles are left on the current month on your "My Account Page"

If you would like to save an article on your computer you may do so for your personal use by going to your browser's file menu and selecting the "save as" choice. If you wish to save the PDF version of the same article to disk click on the icon that looks like a little floppy disk on the top left portion of the window displaying the PDF file.

How to end a subscription

  1. Click on "My Account"
  2. If you are not already logged in, login using your e-mail and password
  3. Then select Manage your Account
  4. Scroll to the bottom of the Manage Your Subscription screen.
  5. Read the instructions under Downgrade Your Account and click where you are instructed to "click here"

5. I need to download a file again for some reason such as my computer crashed during the download

Registered users

  1. Click "My account" from the Menu Bar
  2. click on purchase/download history. history.
  3. There you will see a list of article you have accessed.
    You can re-access the articles for 24 hours that were purchased on a
    pay-per-view basis for no additional charge. Those articles will be highlighted in Blue

Non-registered users

  1. You may be able to re-access the article by going online.
  2. Go to your browser.
  3. Click on history and access each page you access on the day of purchase from www.iknowledgenow.com.
    The URL used to access the article will be good for 24 hours.

I am an Internet Explorer user. When attempting to retrieve a PDF file from this site, the following error message appears: 'Error locating object handler: There is no viewer available for the type of object you are trying to open.' What should I do?

This error is not caused by our site but is due to a compatibility problem between Microsoft's Internet Explorer and Adobe's Acrobat Reader which the companies concerned are aware of and are trying to resolve. Please see the relevant page on the Microsoft website for further information. We strongly recommend that you proceed with the installation as described on the Microsoft website. Further assistance can be obtained from your computer dealer or IT specialists.