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2007 North American Veterinary Conference Proceedings
Practice Management and Veterinary Technician Program
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| Veterinary Technician Program |
| Practice Management |
Are My Surgery Packs Sterile? Instrument Care, Pack Preparation, and Sterilization Tips
Paige Allen
How Can I Learn All There Is to Know? Educational Opportunities for Veterinary Technicians and Assistants
Paige Alle
Dental Radiography
Mary L. Berg
Communicating with the Client about Dental Issues
Mary L. Berg
Home Care and Client Education
Mary L. Berg
The Old Dark Tooth Why Endodontics?
Susan A. Berryhill
To Block or Not to Block? Understanding Regional Dental Blocks
Susan A. Berryhill
Charting Unknown Territory
Susan A. Berryhil
The Systemic Impact of Dental Disease: Can Oral Disease Really Affect the Body?
Susan A. Berryhil
The Equine Foot: Anatomy, Trauma Effects, Illnesses
Susan E. Blackwell
The Senior Horse – More Than Just Basic Care
Susan E. Blackwel
Nutritional Insights for Your
Renal Patients
Kara M. Burn
Homecare Prevention of Periodontal Disease
Kara M. Burns, Ellen I. Loga
Achieving Owner Compliance – Getting Your Point Across
Christopher Delgado
Successful Job Hunting Techniques
Christopher Delgad
Heparin Therapy and Monitoring
Lisa DeWilde
Why Is Fluffy Bleeding? Secondary Hemostatic Disorders
Lisa DeWild
Canine Inherited Bleeding Disorders
Lisa DeWilde
Transfusion Therapy
Lisa DeWilde
Gastric Dilatation Volvulus – Anatomy and Physiology
Charlotte Donohoe
Emergency Management of the GDV Patient
Charlotte Donohoe
The Technician’s Role in Fluid Therapy – From Catheters to Colloids – Part 1
Charlotte Donohoe
The Technician’s Role in Fluid Therapy – From Catheters to Colloids – Part 2
Charlotte Donohoe
Thermal Burns
Charlotte Donohoe
Your Flies Are Down: Managing and Preventing Equine Disease Transmission through Fly Prevention
Lynne E. Johnson
When a Sneeze Is More than a Sneeze: Equine Upper Respiratory Viruses
Lynne E. Johnson
The Consequences Of Equine Parasitism
Lynne E. Johnson
Emergency Action Planning – Are You Ready?
Kay E. Knox
OSHA Compliance – More than an MSDS Collection Effort
Kay E. Knox
PPE (Personal Protective Equipment) and Hazard Assessments in the Veterinary Workplace
Kay E. Knox
How to Improve Your Memory
Nancy Loes
Avian Hematology: Sample Collection, the Cells, Their Form and Function
Brandy McKeown
The Art and Mechanics of Performing the CBC
Brandy McKeown
Handling and Restraint of Pet Birds: Revisited
Brandy McKeown
Feline Pee Mail – Stop the Messages
Jacqueline C. Neilson
The Ultimate Litterbox
Jacqueline C. Neilson
Top Ten Behavioral Tips for Dogs
Jacqueline C. Neilson
Endoscopy: Instrumentation and Techniques
Darlene L. Riel
Practical Pain Management – Part 1
Nancy Shaffran
Practical Pain Management – Part 2
Nancy Shaffran
It Takes a Village.. Pain Management as a Practice Standard
Nancy Shaffran
Staying Safe during Behavior Consultations
Julie K. Shaw
Top Secret Tricks of the Trade
Julie K. Shaw
Pet Selection Counseling: Finding a Friend for Life
Julie K. Shaw
Noogie Puppies: High Maintenance Puppies at Puppy Classes
Julie K. Shaw
Emergency Preparedness and Animal Issues – Be Ready to Help
Dawn R. Slessman
Technical Large Animal Rescue
Dawn R. Slessman
Animal Decontamination – Why Is It So Important?
Dawn R. Slessman
Wound Dressings: Indications and Best Use
Ted S. Stashak
Wound Infection: Contributing Factors and Selected Techniques for Prevention
Ted S. Stashak
Managing Old Dog Lumps and Bumps: Benign Neglect versus CO2 Laser Surgery
Steve Thompson
Therapeutic Options from A to P (Antibiotics to Pain Control) for Nontraditional Pets
Steve Thompson
Preventing Infectious Diseases in Exotic Pets
Steve Thompso
Introduction to the Digital Imaging Revolution
Donna Tudor
Introduction to Computed Tomography
Donna Tudor
Magnetic Resonance Imaging
Donna Tudor
Getting Clients to Say “Yes” to Recommended Services
Lowell Ackerman
Promoting Services without “Selling” Them
Lowell Ackerman
Web Site Roulette: Can Pet Owners Find You on the Internet?
Lowell Ackerman
Creating the Dental Practice within Your Practice
Jan Bellows
Creating a Five-Star Dental Practice
Jan Bellows
How to Overcome Client Dental Objections
Jan Bellows
Promoting Dental Care with New Marketing Tools
Jan Bellows
The Value of Working with a Specialist from the Referring DVM’s Perspective
Robin Brogdon
Why You Need to Create a Strategic Marketing Plan and How to Implement It – Part 1
Robin Brogdon
Why You Need to Create a Strategic Marketing Plan and How to Implement It – Part 2
Robin Brogdon
The Role of the Client Relations Specialist (aka Receptionist)
Thomas E. Catanzaro
Client Relations and Outpatient Nursing Synergy
Thomas E. Catanzaro
Enhancing the Front Door Swing Rate – Client Outreach Programs and Activities
Thomas E. Catazaro
Zone Accountability: Continuous Quality Improvement
Thomas E. Catanzaro
Budgeting for Success
Mark Crootof
Location, Location, Location
Mark Crootof
Pain Management for Practice Managers – Part 1
Jim Curis, Debra James, & Laurie Miller
Pain Management for Practice Managers – Part 2
Jim Curis, Debra James, & Laurie Miller
Practice Mergers
Henry M. (Trey) Cutler III
Selling to Your Associate
Henry M. (Trey) Cutler III
How to Build an Effective Relationship with Specialists
Amanda L. Donnelly
Common Missed Opportunities to Boost Revenue
Amanda L. Donnelly
Establishing Accountability for Your Practice
Amanda L. Donnelly
Employee Empowerment – How to Use It to Bond Clients in Your Practice
Amanda L. Donnelly
100 Ideas in 100 Minutes for 1 Million Dollars
Randall S. Eisel & Lynn B. Holladay
The Nike Practice – Identity and Branding
Byron S. Farquer
The Good, The Bad, and The Ugly – It’s More than a Hospital
Byron S. Farquer
Seven Really Dumb Things We See in Almost Every Practice
Byron S. Farquer
Risk Management in Veterinary Medicine
Samuel M. Fassig
Wowing the Client Before They Walk in the Door
Karen E. Felsted
The Value of AAHA Accreditation
Jill R. Foreman
Making the Most of Your Leadership Style
Karyn Gavzer
Taking the Client Satisfaction Challenge
Karyn Gavzer
You’re a Great Doctor, So What?
David B. Gerber and David F. King
Avoiding the Pitfalls and Train Wrecks of Buying or Selling a Practice
David B. Gerber & David F. King
Should the Practice and Real Estate Be Sold Together?
David B. Gerber
Financing Options
David B. Gerber and David F. King
Client Service Success Stories
James E. Guenther
Meet Your Lender
James E. Guenther
Practice Performance Review
James E. Guenther
Dream to Reality – A Syllabus for Starting Your Practice
James E. Guenther & Mark R. Crootof
Developing a Practice Business Plan
Marsha L. Heinke
Inventory Management
Marsha L. Heinke
Building Blocks of Practice Success
Marsha L. Heinke
Practice Organization
Marsha L. Heinke
Airline Acclimation Certificates
Charlotte A. Lacroix
Specialty Employment Relationships: Clarify to Avoid Misunderstandings and the Legal Battles that Ensue
Charlotte A. Lacroix
Setting Up Specialty Practices – Which Business Structures Work and an Examination of Their Tax Structures – Part I
Charlotte A. Lacroix & Lorraine Monheiser List
Setting Up Specialty Practices – Which Business Structures Work and an Examination of Their Tax Structures – Part II
Lorraine Monheiser List & Charlotte A. Lacroix
Valuing Specialty Practices – Appraising without a Safety Net
Charlotte A. Lacroix & Lorraine Monheiser List
Attention Buyers! How to Read and Understand a Practice Appraisal
Lorraine Monheiser List
Build Your Brand of Veterinary Medicine
Aine McCarthy
Going from Good to Great – The Nuts and Bolts
David F. McCormick & Larry F. McCormick
Great Practice, No Value – Is This You?
David F. McCormick
Practices Coasting to a Crisis
Larry F. McCormick
Acquisition of Intangibles: A Potential Win–Win Situation
Larry F. McCormick
Practice Appraisals as a Superior Practice Management Tool
Larry F. McCormick
The Great Give-Away: The Often Overlooked Costs of Taking an Associate into Practice Ownership
Larry F. McCormick
Succession Planning – Forget the Five-Year Plan!
Mark J. McGaunn
Have You Really Considered All Succession Options?
Mark J. McGaunn
Worst Case Scenario in Asset Protection – You Lose Everything!
Mark J. McGaunn
Retirement Funding Balancing Act: Building Your Business or Personal Assets?
Mark J. McGaunn
Progressive Leadership
Shawn G. McVey
Emotional Intelligence as an Indicator of Leadership
Shawn G. McVey
Personalities in the Workplace: Can’t We All Just Get Along?
Shawn G. McVey
Fierce Conversations at Work
Shawn G. McVey
Creating a Working Women’s Practice: Lessons from the Best
Christine Merle
Overcoming Resistance to Change
Christine Merle
New Graduate Program – Real World 101: Tips for the Recent Graduate
Christine Merle
10 Minute External Marketing Review
Christine Merle
Diplomatically Dealing with Clients
Christine Merle
Reading Between the Lines
Christine Merle
Financing the Dream
Sue Schmidt
Learning to Use a Chart of Accounts to Manage a Practice
Sue Schmidt
Taking the Practice’s TPR – Evaluating and Improving Financial Performance
Sue Schmidt
Driving Revenue: Learning to Make Your Fee Schedule Work for You
Sue Schmidt
How to Implement Protocols
Sue Schmidt
High Performance Management
Denise L. Tumblin
Principles of Success for Veterinarians – Part 1
Peter Weinstein
Principles of Success for Veterinarians – Part 2
Peter Weinstein
The V-Myth – Part 1
Peter Weinstein
The V-Myth – Part 2
Peter Weinstein
Fun Is Not a Four Letter Word
Peter Weinstein
The Pain of Procrastination
Peter Weinstein